- Jaguar F-TYPE helps propel British brand to the top-ranked luxury automotive manufacturer for 2015 U.S. customer service
- Jaguar scores third leadership ranking in recent J. D Power customer studies: 2015 Customer Service Index (#1 among luxury brands); 2014 Initial Quality Survey (#2 among all industry brands); 2014 Sales Satisfaction Index (#3 among luxury brands)
- J.D. Power Customer Service Index (CSI) Studysm measures satisfaction with dealer service for maintenance and repair
(MAHWAH, NJ) - March 18, 2015 - The Jaguar brand has been recognized today by J.D. Power as the highest achieving automotive luxury brand in the United States for customer satisfaction with retailer service for vehicle maintenance and repair. According to the 2015 J.D. Power CSI study, Jaguar retailers provided the highest ranked service of any luxury auto brand in the U.S. to customers during the first three years of ownership.
"The Jaguar brand has undergone a tremendous transformation over the last few years with new models like the F-TYPE, increased focus on customer care and tremendous investment from our retailers in their facilities and processes," said Joe Eberhardt, President and CEO, Jaguar Land Rover North America, LLC. "It is especially gratifying to have our customers recognize, through J.D. Power, the high quality of their Jaguar vehicle service experience. Our plan is to build on this momentum even further with new products and customer first programs on the way."
The CSI study includes an assessment of the following service categories: service initiation, service advisor, service facility, vehicle pick-up and service quality. Scores for each measure are based on a 1,000-point scale. Jaguar ranked highest among luxury brands in the industry with a total score of 877 overall, up from 6th last year.
The 2015 U.S. CSI Study is based on responses from more than 70,000 owners and lessees of 2010 to 2014 model year vehicles. The study was fielded between November and December 2014.
Last year, Jaguar was recognized as a J.D. Power Customer Champion, an honor received by only 50 companies in the U.S. for their ability to provide the highest level of customer service based on five key areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.
The Jaguar lineup is set to expand in the near future with the Jaguar XE sports sedan and the Jaguar F-PACE performance crossover, both coming in 2016. The recently announced all-new 2016 Jaguar XF is the brand's second model to feature advanced aluminum-intensive architecture and will make its public debut at the 2015 New York International Auto Show on April 1.
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About Jaguar
Jaguar is a premier manufacturer of luxury sedans and sports cars offering unparalleled design with tremendous performance. The company's vision throughout its storied history has been simple: To produce beautiful, fast cars that are desired the world over. Jaguar strives to provide a world class ownership experience to every owner. Today's Jaguar lineup consists of the two-seater F-TYPE, XJ luxury sedan, and the XF sports sedan. Jaguar designs, engineers and manufactures exclusively in the United Kingdom, at the Castle Bromwich manufacturing plant in the British Midlands. Jaguar is fully engaged with sustainability initiatives and social concerns with continuous involvement in environmental and community programs. For more information visit the official Jaguar website at www.jaguarusa.com.
About Jaguar Land Rover
• The United States is one of the leading global markets for both Jaguar and Land Rover
• Jaguar Land Rover employs 32,000 people and sells vehicles in 170 countries around the world
• Jaguar Land Rover has two state of the art engineering and design facilities and four advanced manufacturing plants in the UK
• Headquartered in Mahwah, New Jersey in the United States, Jaguar Land Rover North America, LLC has offices across the USA
• Jaguar Land Rover is represented by more than 330 independently operated retail outletsin the USA