• Jaguar third highest ranking nameplate in the J.D. Power
and Associates 2011 Vehicle Dependability StudySM
(VDS)
• Fourth recent recognition for Jaguar's commitment to
satisfying customers with high dependability and exceptional
customer experience at the dealership level
MAHWAH, N.J., March 17, 2011 ‑ The Jaguar lineup of
beautiful, fast cars was recognized for its No. 3 ranking in
overall long‑term dependability in J.D. Power and Associates 2011
Vehicle Dependability StudySM (VDS), released today. This
recognition of Jaguar's dependability, along with recent honors for
top Sales Satisfaction among luxury brands and ranking second among
luxury brands in Customer Satisfaction with Dealer Service,
demonstrate the impact of the company's commitment to deliver a
world class ownership experience for its customers.
The VDS survey is issued to original purchasers and lessees
of personal use vehicles only. Registration period is for 2008 MY
vehicles sold from September 2007 through February
2008.
Jaguar's recent quality and customer service
achievements:
• Jaguar is third highest ranking nameplate in the J.D.
Power and Associates 2011 Vehicle Dependability StudySM
(VDS)
• Jaguar is ranked second among luxury brands in J.D. Power
and Associates 2011 Customer Service Index (CSI)
StudySM
• Jaguar was recognized as a J.D. Power 2011 Customer
Service Champion
• Jaguar has the highest score among all luxury automotive
brands in America in 2010 Sales Satisfaction Index (SSI)
StudySM
"Ranking near the top in the United States' leading study on
vehicle dependability is recognition that Jaguar not only makes
highly desirable cars, but, highly dependable cars as well,"
commented Gary Temple, President, Jaguar Land Rover North America,
LLC. "Dependability and excellent customer care are key elements to
Jaguar's new success," he continued. "Our dealers are tops in the
business, both on the service and sales side, at meeting their
customer needs. And with Jaguar Platinum Coverage, our new
customers have class‑leading warranty and free maintenance
protection."
JAGUAR MOMENTUM
In 2010, Jaguar increased sales of its full lineup, XF, XK,
XJ, in the U.S. by 12 percent. In 2011, on a year‑to‑date basis,
Jaguar sales in the U.S. are up 17 percent driven by demand for the
award‑winning Jaguar XJ luxury sedan.
Jaguar XJ recently won AUTOMOBILE Magazine's 2011 Design of
the Year, AUTOMOBILE Magazine 2011 All Star Award, Bloomberg News
Executive Sedan of the Year, and Popular Science Magazine Best of
What's New Award.
For the 2011 MY, Jaguar Platinum Coverage will give Jaguar
owners increased vehicle warranty coverage and the best maintenance
plan in the business. The new Jaguar Platinum Coverage features a
five year/50,000 mile new vehicle limited warranty and
complimentary scheduled maintenance for the duration of the
warranty period, including no‑cost replacement of select wear and
tear components, and 24/7 roadside assistance. This no‑cost
coverage includes oil changes, filters, brake pads, brake discs,
brake fluids and wiper blade inserts.
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