• Jaguar is one of only 40 companies across multiple
industries to receive this distinction in the U.S.
• Jaguar continues to emphasize customer care with Jaguar
Platinum Coverage
• Jaguar's new lineup of XF, XK, XJ drives U.S. sales
increases
MAHWAH, N.J., February 17, 2011 ‑ Jaguar North America was
recognized at the J.D. Power and Associates Customer Service
Roundtable in Las Vegas as a J.D. Power 2011 Customer Service
Champion ‑ one of only 40 companies to have earned this distinction
this year.
To qualify for inclusion on this elite list, companies must
not only excel within their own industries, but also must stand out
among leading brands in 20 major industries evaluated by J.D.
Power. Among the five key customer "touch points" measured,
including people, presentation, process, product, and price, Jaguar
was noted for standing out by satisfying customers with the
new‑vehicle sales experience.
To identify the J.D. Power 2011 Customer Service Champions,
J.D. Power evaluated more than 800 brands. Companies were
identified based on customer feedback, opinions, and perceptions
gathered primarily from J.D. Power's syndicated research as well as
additional, supplemental research. This group of 40 represents the
highest‑performing companies that deliver service excellence to
U.S. customers‑both within their respective industries and across
all industries measured.
According to Gary Temple, President, Jaguar Land Rover North
America, LLC, "The entire Jaguar organization from the designers
and engineers in the U.K. through to the dealers in the United
States have a commitment to serving our Jaguar owners, backed by
Jaguar Platinum Coverage. We appreciate that J.D. Power and
Associates has selected Jaguar as a Customer Service Champion and
will continue to make customer care a top priority at
Jaguar."
In 2010, Jaguar also achieved the highest score in the U.S.
auto industry and was ranked Highest among Luxury Brands for Sales
Satisfaction in J.D. Power and Associates 2010 Sales Satisfaction
Index (SSI) StudySM.
Globally, Jaguar celebrated a successful 2010 with the new XJ
receiving more than 20 international honors. Jaguar XJ awards
include:
• Best Luxury Car' from China's Auto News
• 'Annual Limousine King' from Quattroroute
(Italy)
• 'Luxury Car of the Year' from Top Gear (UK)
• Automobile Magazine's '2011 Design of the Year'
(U.S.)
• Automobile Magazine's '2011 All Star Award'
(U.S.)
• 'Best Executive Sedan' from Bloomberg (U.S.)
• MSN Auto Editors' Choice Award (U.S.)
• Popular Science magazine Best of What's News Award
(U.S.)
As well as distinguished honors, Jaguar U.S. sales for
January were up 48 percent from January 2010. Jaguar's 2010 U.S.
sales for the full year increased 12 percent.
For the 2011 model year, Jaguar North America has launched
"Jaguar Platinum Coverage" that will give Jaguar owners increased
vehicle warranty coverage and the best in class maintenance plan.
Jaguar Platinum Coverage features a five year/50,000 mile new
vehicle limited warranty and complimentary scheduled maintenance
for the duration of the warranty period, including no‑cost
replacement of select wear and tear components, and 24/7 roadside
assistance. This no‑cost coverage includes oil changes, filters,
brake pads, brake discs, brake fluids and wiper blade
inserts.
# # #
About Jaguar
From its beginning as a manufacturer of motorcycle sidecars
in 1922, Jaguar Cars has grown to become one of the world's premier
manufacturers of luxury sedans and sports cars and with that, one
of the most recognized commercial brands. The company's vision is
simple: To produce beautiful fast cars that are desired the world
over. The company operates two manufacturing plants in the United
Kingdom and is fully engaged in environmental programs, community
work and brand awareness exercises such as
motorsports.
Contacts:
Stuart Schorr
Vice President, Communications & Public
Affairs
Jaguar Land Rover North America, LLC
201.760.8561
sschorr@jaguarlandrover.com
Wayne York Kung
Manager, Product Communications
Jaguar Land Rover North America, LLC
201.760.8591
wkung@jaguarlandrover.com
Leah Watkins‑Hall
Manager, Corporate, Brand & Interactive
Communications
Jaguar Land Rover North America, LLC
201.760.8578
lwatki40@jaguarlandrover.com
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