Jaguar is one of only 50 companies to receive this customer service accolade in the U.S.
(MAHWAH, N.J.) ‑ March 6, 2014 ‑ Jaguar North America has been recognized as a 2014 Customer Champion, one of only 50 companies across the U.S. to earn this honor by J.D. Power, in conjunction with FORTUNE Custom Publishing.
To be honored with this distinction, companies must demonstrate the ability to provide the highest level of customer service based on their most important critics‑their customers. The J.D. Power 2014 Customer Champions were selected based on customer feedback attesting to their service excellence. These companies were the highest performers among more than 600 evaluated brands across nine industries, based on their performance in five key areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.
"We are extremely proud that Jaguar continues to excel in the esteemed Customer Champion report," said Joe Eberhardt, President & CEO, Jaguar Land Rover North America, LLC. "Jaguar with our retail network is dedicated, as a premium automotive company, to providing our customers with the highest level of satisfaction with their experiences."
Last year, Jaguar received the highest ranking among luxury nameplates in J.D. Power Sales Satisfaction Index (SSI) Study.
The selection of the 2014 Customer Champions is based on an independent and unbiased evaluation of customer feedback, opinions and perceptions gathered from J.D. Power studies conducted in the United States in 2013. Those recognized as a 2014 Customer Champion represent the highest‑performing companies in terms of providing customer service excellence.
Globally, 2013 proved a record breaking year for Jaguar's award winning model lineup. Jaguar recorded a 42% year on year increase in sales, selling 76,668 vehicles in 2013 ‑ its strongest full year sales performance since 2005 with new records set in 17 markets including, Brazil, India, Russia and China. The iconic British motoring marque also emerged as the fastest growing major premium brand in the U.S., Germany and India in 2013. The XJ also delivered its best full year performance for 10 years with 19,677 vehicle sales, with particular strong demand from North America and China thanks to the introduction of All‑Wheel Drive, and an enhanced engine line up which includes the 3.0 V6 and 2.0 4‑cylinder engines.
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About Jaguar
Jaguar is a premier manufacturer of luxury sedans and sports cars offering unparalleled design with tremendous performance. The company's vision throughout its storied history has been simple: To produce beautiful, fast cars that are desired the world over. Jaguar strives to provide a world class ownership experience to every owner. Today's Jaguar lineup consists of the XJ luxury sedan, XF sports sedan, the XK Coupe and Convertible sports cars and the two‑seater F‑TYPE. Jaguar designs, engineers and manufactures exclusively in the United Kingdom, at the Castle Bromwich manufacturing plant in the British Midlands. Jaguar is fully engaged with sustainability initiatives and social concerns with continuous involvement in environmental and community programs. For more information visit the official Jaguar website at http://www.jaguarusa.com.
About Jaguar Land Rover
• The United States is one of the leading global markets for both Jaguar and Land Rover
• Jaguar Land Rover employs 25,000 people and sells vehicles in 170 countries around the world
• Jaguar Land Rover has two state of the art engineering and design facilities and three advanced manufacturing plants in the UK
• Headquartered in Mahwah, New Jersey in the United States, Jaguar Land Rover North America, LLC has offices across the USA
• Jaguar Land Rover is represented by more than 330 independently operated retail outletsin the USA